Salesforce CRM offers a complete and clear picture of customer behaviors, transforming the external interactions that take place with each product into sales and high profitability.
Regardless the size of your company, Salesforce is the place where you will have access to all data about your organization and your customers through an efficient management of contacts and the messages delivered to them.
Small or medium-sized businesses, non-profit organizations or large companies all benefit from Salesforce's advantages: identifying the right customers, converting opportunities, developing a strong relationship between company and customers, and centralizing all business information.
Salesforce offers you the smart assistant Einstein Analytics to help you identify the best solutions for your business: predictions about what might happen in the future based on your data, recommendations for different situations you face or forecast regarding results that your organization could have.
Salesforce offers tools needed to use a personalized e-Learning platform with its own courses according to the company’s specifics and needs. The Trailhead study platform offered by Salesforce is a self-service tool, with training sessions for employees, who follows their professional evolution.
Together with Tableau and Einstein Analytics you have real-time information on business opportunities, intuitive graphics and on-board analysis built with information from across the organization. Develop forecasts, identify trends in the business market and receive recommendations regarding the decisions you should make.
In 2020 Salesforce was declared by Gartner Inc. a leader in 3 categories from Magic Quadrants 2020: CRM Customer Engagement Center, Field Service Management and Sales Force Automation. Also, for the 12th consecutive year, Salesforce is a leader in the Gartner Magic Quadrant in CRM Customer Engagement Center category and for the 14th consecutive year a leader in the Gartner Magic Quadrant for Sales Force Automation.
Salesforce Commerce Cloud solution was declared by Forrester Research in the recent report “The Forrester Wave” the leader of B2C platforms with the best overall strategy services, support, and platform functionalities. Salesforce Commerce Cloud is also the leader of B2B platforms with the most advanced functionalities in terms of commerce management and overall current offering. Salesforce was also named a leader by Forrester Research in Partner Relationship Management, Enterprise Marketing Software Suites, Data Management Platforms, SaaS Marketplaces, Low-Code Development Platforms for AD&D Professionals, Healthcare CRM Providers and Customer Analytics Technologies categories.
Regardless of the field of activity or the industry in which your company operates, Salesforce offers you the necessary solutions for transforming and automating your business: Banks, Telecommunications, Consumer Goods, Government, Health, Insurance, Production, Retail, Media, Non Profit , Tourism.