When the pandemic started, the international health crisis changed customer behaviours and influenced the overall activities of most industries in the world economy. Therefore, OTP Bank Romania implemented special measures and Tableau to further improve customer experience.
Together with btProvider, Tableau Premier Partner in Romania, OTP Bank Romania improved the digital transformation processes and embedded in the concept of big data manipulation by using Tableau software, which provided them with a real-time, dynamic self-service visual analytics platform.
Download the FREE Whitepaper to discover more details about the banking market during the pandemic, what special measures took OTP Bank Romania, and the role that DATA played in the process of digital transformation of the bank.